Satisfaction Guarantee & Refund Policy
Whatss Cloud is an enterprise cloud Software as a Service (SaaS) platform. All products and subscriptions are delivered 100% digitally with immediate cloud provisioning. This policy outlines our clear refund and cancellation terms.
Last updated: October 15, 2026🛡️ 14-Day Money-Back Guarantee
We offer a 100% unconditional 14-day money-back guarantee for all new subscribers. If the Whatss Cloud platform does not meet your business needs within the first 14 days of your initial subscription, we will issue a full refund. Duplicate or erroneous billing charges are also 100% refunded.
1 100% Digital SaaS Product Nature
All subscriptions provided by Whatss Cloud are web-based digital software licenses (SaaS).
- Instant Electronic Delivery: Your company's workspace is provisioned and delivered electronically within seconds upon payment confirmation.
- No Physical Components: There are no physical goods, physical delivery requirements, shipping fees, or packaging involved.
2 14-Day Unconditional Guarantee
- Applies to any first-time subscription to Whatss Cloud plans.
- If you request a cancellation within 14 calendar days from the initial purchase date, you will receive a full 100% refund.
- Simply email info@hlces.com with your registered account email.
3 Subscription Renewal & Cancellation
- Whatss Cloud subscriptions are billed on a recurring monthly cycle.
- You can cancel your subscription at any time without fees, penalties, or long-term commitments via the Paddle customer portal or by contacting our support team.
- Upon cancellation, future renewals are stopped immediately, and your workspace remains active until the end of the paid billing period.
4 Refund Scenarios Summary
| Scenario | Resolution | Status |
|---|---|---|
| Cancellation within the initial 14-day guarantee period | Full 100% refund of the subscription fee | Refundable |
| Duplicate charge or billing system error | 100% immediate refund of the duplicate amount | Refundable |
| Critical service outage attributable to Whatss Cloud (>72h) | Prorated refund for the affected period | Refundable |
| Cancellation after the 14-day initial guarantee window | No prorated refund; workspace remains accessible until cycle end | Not refundable |
5 How to Request a Refund
To request a refund, simply reach out to our billing team:
- Send an email to info@hlces.com with the subject line "Refund Request".
- Include your company name, registered billing email, and transaction date.
- Our billing team processes all inquiries within 1 business day.
6 Refund Processing via Paddle (Merchant of Record)
As our authorized Merchant of Record, Paddle.com handles all payment processing and refunds directly to your original payment method.
- Refunds typically appear on your credit card or bank statement within 5 to 10 business days.
- A refund confirmation receipt is automatically dispatched to your billing email address.
7 Enterprise Customer Support
Have questions regarding billing or platform features? Our technical team is ready to help: