Platform Terms of Service
These Terms govern the subscription and use of the Whatss Cloud digital Software as a Service (SaaS) platform. By creating an account or subscribing to our plans, you fully agree to these guidelines.
Last updated: October 15, 20261 Service Scope & Digital SaaS Delivery
Whatss Cloud provides commercial subscribers with an online cloud business management platform (ERP, CRM, Financial Tracking, Inventory and Operational Analytics).
The service is provided strictly as Software as a Service (SaaS), operated 100% online through modern web browsers. No local server deployment, physical media, or hardware purchase is required.
2 License Grant & Immediate Digital Delivery
- SaaS Subscription License: Whatss Cloud grants your business a commercial, non-exclusive, non-transferable, revocable license to access the cloud software during your active subscription.
- 100% Electronic Delivery: Delivery is instantaneous. Upon payment verification, access credentials and workspace URLs are dispatched immediately to your registered corporate email.
- No Physical Components: The service is purely digital. There are no physical shipments, postal deliveries, or hardware fees.
3 Subscriptions, Billing & Paddle (Merchant of Record)
- Authorized Merchant of Record: All subscription billing and financial transactions are officially handled by Paddle.com, acting as our global Merchant of Record responsible for secure checkout, invoices, tax compliance, and payment network safety.
- Recurring Monthly Plans: Subscriptions are billed on a recurring monthly basis under our Essential ($245 USD/mo), Professional ($365 USD/mo), or Enterprise ($500 USD/mo) plans.
- Hassle-Free Cancellation: You can cancel your subscription at any time without fees or penalties via the Paddle customer self-service portal or by contacting info@hlces.com.
4 Acceptable Use Policy
Subscribers agree to utilize the platform strictly for legitimate corporate and business operations in full compliance with applicable laws. Prohibited actions include:
- Using the platform for any illegal, fraudulent, deceptive, or infringing activities;
- Reverse engineering, decompiling, or attempting cyber-attacks or overload against the cloud infrastructure;
- Storing or transmitting unauthorized data in violation of applicable data privacy laws;
- Any practice that violates corporate data protection regulations or information security standards.
5 Service Level Agreement (SLA) & Cloud Uptime
- Whatss Cloud maintains redundant, enterprise-grade cloud hosting targeting a 99.9% uptime availability.
- Daily automated backups and continuous security scans ensure high reliability and enterprise data safety.
- Routine maintenance windows are scheduled during off-peak hours and communicated in advance.
6 Data Ownership & Confidentiality
All corporate records, operational figures, and customer data uploaded to your workspace remain the exclusive property of your company. Whatss Cloud does not sell, lease, or inspect your private operational data.
Global Privacy Policy
This Privacy Policy explains how Whatss Cloud collects, processes, and protects personal and corporate data in strict compliance with GDPR and international standards.
Last updated: October 15, 20261 Minimal Data Collection
We collect only the data necessary to provide and maintain your SaaS workspace:
- Account & Contact Info: Authorized representative name, business email, phone number, and corporate entity name;
- Billing Information: Processed in a PCI-DSS certified environment directly by Paddle.com. Whatss Cloud never stores or has access to credit card numbers or banking secrets;
- Technical Logs: Operational access logs for security auditing, firewall verification, and system diagnostic telemetry.
2 Secure Data Processing Partners
We never monetize or sell user data. Processing is conducted exclusively with essential enterprise providers:
- Paddle.com (Merchant of Record): Global billing processor ensuring secure payment handling and regulatory tax compliance;
- Cloud Infrastructure: High-security cloud hosting providers featuring TLS 1.3 in-transit and AES-256 at-rest encryption.
3 Data Subject Rights
Under international privacy regulations (GDPR/LGPD), your organization possesses the right to:
- Request confirmation of processing and access your company's data records;
- Request rectification of inaccurate data;
- Export your operational databases or request complete account erasure upon cancellation;
- Reach our Data Protection Officer (DPO) at info@hlces.com.
4 Data Retention & Secure Deletion
Your workspace data is retained throughout the active term of your subscription. Following cancellation, we maintain a 60-day grace period allowing data export, after which all databases are permanently and securely purged from cloud storage.